I phoned to complain about the trouble I was having sending e-mails and downloading web pages. Everything kept timing-out. Based on some speed tests that I did in the days prior to the call, I observed that I was getting abysmal upload speeds and my download speeds were nowhere near the advertised rate. The upload speeds were making dial-up look fast.
I commented to the representatives that I wasn't even getting 50% of the advertised download speeds and that, if this were a test, it wouldn't count as a "pass".
She said, "Actually, it would."
"Ok," I replied, "49% then."
Without missing a beat, she informs me, "That would count as a pass, too."
"It would?" I ask, more than a little confused, "What system of math are you using?"
"Anything over 30% of the advertised speed counts as a pass."
Talk about high standards!
Maybe I should be making my payments to Navigo the same way: anything over 30% of the invoice counts as a pass.